At Raoosastro, we strive to provide the best services and products to our customers. Our refund policy is designed to ensure a fair resolution in cases of cancellations, returns, or dissatisfaction with our services or products.
1. Refund Policy for Consultations
1.1. Cancellations by the Customer:
- Customers must cancel their appointment at least 24 hours before the scheduled consultation to receive a full refund.
- Cancellations made less than 24 hours before the appointment will not be eligible for a refund.
1.2. Rescheduling Appointments:
- Customers may reschedule their appointment without incurring additional charges if the request is made at least 24 hours in advance.
1.3. Missed Appointments:
- No refund will be provided if the customer misses the consultation or is more than 15 minutes late.
1.4. Cancellations by Raoosastro:
- If we need to cancel your appointment due to unforeseen circumstances, you will be given the option to either reschedule or receive a full refund.
2. Refund Policy for Products
2.1. Eligibility for Refunds or Returns:
We accept returns or refunds for products only in the following cases:
- Defective or Damaged Items: If the product arrives damaged or defective, you must notify us within 7 days of receiving the item.
- Incorrect Items: If the item delivered does not match your order, you can request a replacement or refund.
2.2. Conditions for Returns:
- Items must be returned in their original condition, with all packaging, tags, and accessories intact.
- Products must not be used, altered, or tampered with.
2.3. Non-Refundable Items:
- Custom-made items, such as personalized astrology reports or engraved products, are non-refundable unless defective.
- Downloadable or digital astrology materials cannot be refunded after purchase.
2.4. Process for Returns:
- Contact our customer support team at within 7 days of receiving the product.
- Provide proof of purchase (order number) and evidence of the issue (e.g., photos of damaged items).
- Once your return is approved, we will provide instructions for shipping the item back.
2.5. Refund Timeline:
- Approved refunds for products will be processed within 10 business days after the returned item is received and inspected.
3. Refund Payment Method
Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
4. No Refunds for Astrological Predictions
Our consultations are based on astrological principles and are subjective in nature. We do not guarantee specific results or outcomes and do not offer refunds based on dissatisfaction with the astrological advice provided.
5. Contact Us for Refund Requests
If you believe you are eligible for a refund, please contact our customer support team:
- Email: Raoosastro@gmail.com
- Phone: 08062177186
Please include your order or appointment details and a description of the issue for faster resolution.